Privacy Policy Overview

Definitions

This section defines key terms used throughout our privacy policy to ensure clarity and transparency.

Personal data refers to any information that can identify you directly or indirectly, such as your name, email, and phone number.

Processing encompasses all activities performed on personal data, including collection, storage, use, and deletion.

User is any individual accessing or using the ProSkillLab services and courses.

Service means the professional training courses and associated content provided by ProSkillLab.

Cookies are small files stored on your device to enhance website functionality and improve user experience.

Purposes of Data Use

Your data helps us to provide, improve, and communicate about our professional training courses effectively.

• Course Enrollment and Management
• Personalized Learning Experiences
• Customer Support and Communication
• Marketing and Promotional Activities
• Performance Analysis and Service Improvement
• Compliance with Legal Obligations
• Fraud Detection and Security
• User Feedback Collection

Legal Basis for Processing

We process your personal data based on applicable laws and your consent where required.

• Consent provided by the user
• Performance of a contract, such as course enrollment
• Compliance with legal obligations
• Legitimate interests, including service improvements

Data Protection Compliance

ProSkillLab adheres to data protection principles consistent with Singapore’s Personal Data Protection Act.

• Right to access your personal data
• Right to correct inaccurate data
• Right to withdraw consent at any time
• Right to data portability
• Right to restrict or object to processing
• Right to lodge a complaint with the authority

Cookies Policy

Our website uses cookies to improve user experience and analyze website traffic.

We use session cookies, persistent cookies, and third-party cookies for essential functions and analytics.

Cookies are categorized into necessary, preferences, statistics, and marketing cookies based on their purpose.

You can adjust your cookie preferences via your browser settings or our cookie consent manager on the site.

Learn more in our Cookie Policy

Data Sharing

We limit sharing your data to trusted partners who assist in delivering our services and comply with our privacy standards.

• Third-party payment gateways
• Marketing and analytics service providers
• IT service providers maintaining our platforms
• Legal authorities if required by law
• Training partners collaborating on course delivery
• Customer support providers

International Data Transfers

Personal data may be transferred and processed outside Singapore, safeguarded by appropriate protections to secure your data.

We implement contractual terms and security measures approved by data protection authorities to safeguard data internationally.

Data Retention

ProSkillLab retains personal data only as long as necessary for its intended purposes and to comply with regulatory requirements.

User account data is retained while the account is active and for a defined period after deactivation to facilitate user rights.

User communications and support tickets are kept for a reasonable period to ensure quality support and record keeping.

System logs and access records are kept for security monitoring and auditing in accordance with industry best practices.

Upon request, data is securely deleted unless retention is required by law or for legitimate business purposes.

Data Security

Protecting your personal data is vital to us. We use a combination of administrative, technical, and physical safeguards.

• Data encryption both at rest and in transit
• Regular security assessments and audits
• Access controls limiting data to authorized personnel only

Your Rights Regarding Personal Data

At ProSkillLab, you are entitled to understand and control how your personal data is processed within our platform.

• The right to access the personal data we hold about you and receive a copy of it.
• The right to request corrections to any inaccurate or incomplete personal data.
• The right to request the deletion of your personal data under certain conditions.
• The right to restrict the processing of your personal data in specific situations.
• The right to data portability, allowing you to obtain and reuse your personal data across different services.
• The right to object to processing based on legitimate interests or direct marketing.
• The right to withdraw your consent at any time when processing is based on consent.
• The right to lodge a complaint with a relevant data protection authority in Singapore.

Requests Regarding Your Privacy Rights

To exercise your rights relating to personal data, please contact us at ProSkillLab. We verify the identity of all requesters to protect your privacy.

[email protected]

We aim to respond to your privacy requests within 30 calendar days from the receipt of your valid request.